Have a question about a campaign, a donation, a payout or a technical issue? The PavelAndreev.ORG team is here to help, and much of the most important information is already gathered and available directly on the platform.
The goal is for users to find the answer they need quickly and, when they need more help, to reach the team easily.
Direct contact with the team
For questions about campaigns, donations or technical support, you can contact PavelAndreev.ORG by phone, by email or through the contact form on the website.
The Contact page lists all current ways to get in touch, so you can choose the one that suits you best.
When a question requires a specific check or further assistance, this is the most direct way to get help from the team.
The most important information in one place
Many of the most frequently asked questions can be answered before you need to contact the team directly.
The Help Center contains detailed explanations for donors, initiators and beneficiaries, as well as information about the Fund for Treatment of Children Abroad.
The How It Works page describes the whole process, from creating a campaign and raising funds to the payout.
Information about costs and conditions can be found in the Fees section, which also includes a fee calculator.
Rules, transparency and trust
PavelAndreev.ORG also provides public access to the documents that govern the relationship between donors, initiators, beneficiaries and the platform.
These include the Terms and Conditions, information on personal data, cookies and campaign restrictions by country.
In addition, the Code of Ethics for Donors and the Code of Ethics for Initiators and Beneficiaries set out the principles and standards of transparency, integrity and trust.
The idea is simple: important information should be easy to access, and when a ready answer isn’t enough, the PavelAndreev.ORG team is available to help directly.