Initiators/Beneficiaries of campaigns

Initiators/Beneficiaries of campaigns What campaigns can be launched on the platform? What are the conditions for launching a campaign? How can I add news in my campaign? How can I change the end date of my campaign? My campaign finished and I don't need more funds. What shall I do? How can I add photos in my campaign? How can I change the target amount of my campaign? How can I edit my campaign? How can I change the duration of my campaign? How can I edit the text of my campaign? The most common reasons for rejection of a campaign on the platform How much time does it take to check and approve a campaign? Launching a campaign as a legal entity How can I request payment? How can I launch a campaign? The amount available and the total amount donated for the campaign have decreased. What is the reason for that? What are the conditions for allocation of funds? What happens to the donated and unspent amount if the beneficiary dies? How can I transfer funds from my campaign to another campaign or to the Fund? How long does it take to pay out the funds and how long does it take to get them in the account? What are the donation payment methods and how do they work? I had a campaign on the platform and I need to resume it again. What should I do? What is transfer of funds and how does it work? It has been more than 7 business days, I submitted the payment order/swift, too, but the recipient claims that they have not received the funds. What shall I do? I have requested SWIFT - when will I get it? Can I launch more than one campaign on the platform? What happens to the money in my campaign after it expires? What happens if the needed amount has not been raised? The hospital wants me to pay for my treatment on the spot. What shall I do? I failed to extend my campaign and it has closed down. What shall I do?

How can I request payment?

To request payment for your campaign on the platform, follow these steps:

1. Log in to your profile from the Login page. If you are logged in to your user profile, select the green button from the menu.

2. From your profile menu select "Campaigns" -> "Request Payment" or if you are on the "View Campaigns" page select the black button "Manage Campaign" -> "Request Payment"

3A. For non-medical campaigns, enter Recipient Names, IBAN, Amount and Description. In the description, describe in detail all the news about your campaign. The description is visible in the News section of your campaign and donors follow it.

3B. For medical campaigns, choose one of the three payment methods - donation account (available only for campaigns in Bulgaria), proforma or personal account. The rules are given for each of the three payment methods as you have agreed when launching your campaign. 

In the Recipient Name box, enter the name of the recipient. If you make a proforma donation, the recipient shall be visible on the proforma. (it may be written as account name, acc name)

On the IBAN box, enter the account where the donation should be made. (in some proformas the account is called account number, acc №, acc num, account name, IBAN)

Amount and currency - enter an amount and select the currency you wish to be transferred. When changing currencies, the platform automatically calculates your balance in that currency. If you do not find the currency you want to make the transfer in, request payment by converting at the current exchange rate for the day you find on the Internet.

Put a tick on the swift box if you want to get it on the email you are registered with.

In the description, describe in detail all the news about your campaign. This is the report to donors - be as detailed as possible.

If your campaign is of medical nature, you should strictly comply with the rules for disbursing funds, which are visible in red. Follow your email - you will receive a notification for the approved payment.

Initiators/Beneficiaries of campaigns What campaigns can be launched on the platform? What are the conditions for launching a campaign? How can I add news in my campaign? How can I change the end date of my campaign? My campaign finished and I don't need more funds. What shall I do? How can I add photos in my campaign? How can I change the target amount of my campaign? How can I edit my campaign? How can I change the duration of my campaign? How can I edit the text of my campaign? The most common reasons for rejection of a campaign on the platform How much time does it take to check and approve a campaign? Launching a campaign as a legal entity How can I request payment? How can I launch a campaign? The amount available and the total amount donated for the campaign have decreased. What is the reason for that? What are the conditions for allocation of funds? What happens to the donated and unspent amount if the beneficiary dies? How can I transfer funds from my campaign to another campaign or to the Fund? How long does it take to pay out the funds and how long does it take to get them in the account? What are the donation payment methods and how do they work? I had a campaign on the platform and I need to resume it again. What should I do? What is transfer of funds and how does it work? It has been more than 7 business days, I submitted the payment order/swift, too, but the recipient claims that they have not received the funds. What shall I do? I have requested SWIFT - when will I get it? Can I launch more than one campaign on the platform? What happens to the money in my campaign after it expires? What happens if the needed amount has not been raised? The hospital wants me to pay for my treatment on the spot. What shall I do? I failed to extend my campaign and it has closed down. What shall I do?