ℹ️ This material is part of our informational series based on the FAQ section of PavelAndreev.ORG.
The PavelAndreev.ORG team is available to answer questions related to campaigns, donations, and technical support.
You can contact us by phone, email, or directly through the Contact form on the website.
Before reaching out, you may find answers to many questions in the Information section, which includes:
Help Center – FAQs for donors, campaign initiators, and the Children’s Medical Treatment Abroad Fund;
How It Works – step-by-step explanation of how the platform functions;
Fees – detailed information and a fee calculator;
Code of Ethics for Donors – principles and standards for transparency and responsible giving;
Code of Ethics for Campaign Initiators and Beneficiaries – rules for integrity, accountability, and proper use of funds.
We respond to all inquiries within up to 2–3 business days, depending on workload and topic.
Requests related to active campaigns or payment issues are handled with priority.
Our goal is to provide clear, specific, and personal responses.
In cases requiring additional verification, users are informed about the status of their inquiry.
We reserve the right not to respond to aggressive, disrespectful, or irrelevant messages.
If you encounter a technical issue, please contact us via the Contact form and describe the situation in detail.
If you suspect abuse, fraud, or a fake campaign, report it immediately using the same Contact form.
Each report is reviewed by a dedicated team, and appropriate actions are taken, including temporary suspension of a campaign when necessary.
PavelAndreev.ORG applies a zero-tolerance policy toward abuse and relies on community feedback to maintain a secure platform.
➡️ This concludes our FAQ informational series.