It has been more than 7 business days, I submitted the payment order/swift, too, but the recipient claims that they have not received the funds. What shall I do?
If more than 7 business days have passed and we have sent you payment order/swift, and the recipient claims that they have not received the funds, it is important:
- to look for a transfer of the amount from the Pavel Andreev Foundation, not from you.
- to search not only based on the date of the payment order, but also a couple of days after. The date of the payment order does not always coincide with the date of receiving the money by the recipient.